Graduate Compliances Administrator

Graduate Compliance Administrator: Recently graduated or graduating in 2022 and looking for an entry level role into a growing business?

Part Time Compliance Administrator:  Currently studying and looking for some part time hours with a growing business?

The Tote could have the perfect opportunity for you! We are now looking for committed and meticulousness people to join our compliance operations team working in teams such as Safer Gambling (SG), Customer Due Diligence (CDD), KYC, Anti-Money Laundering (AML) and Risk & Payments.

About the role:

Working within our Compliance department you will be responsible for safeguarding both the company and our customers from safer gambling, financial crime and fraud risks.

You will monitor new registrations, adopt an empathetic approach when dealing with sensitive issues via numerous channels including phone, live chat and email. You will be responsible for owning cases from start to finish, through risk assessing accounts, conducting due diligence checks, liaising directly with customers, and reviewing & signing off documents.

This role will ensure the business is up to date with regards to regulatory requirements in the ever-changing regulatory landscape of online gambling and provide training as-and-when required. You will work and liaise with different teams within compliance operations, customer care and other departments to build strong collaborative relationships.

Who we are:

We are proud stewards of the Tote, Great Britain’s pool betting operator since 1928. Backed by people from across British horse racing, UK Tote Group is led by a dedicated group of racehorse owners and breeders and racing fans who are passionate about revitalising the Tote.

We are a team of over 170 people with our HQ based in Wigan, Greater Manchester (WN3 5AZ).

Full Time: The role will be 37.5 hours per week and include a varied shift pattern with some weekend work and working hours between 8am and 6pm.

Part Time: The role will be 14 hours per week and include shifts between 8am and 6pm Saturdays and Sundays, there could also be the opportunity for additional hours during week if you are available.

We offer a flexible hybrid working and a full induction and training plan will be provided to anyone who joins the team.

What you’ll need:

• Proven experience in a customer facing environment with the ability to demonstrate excellent customer service skills
• Able to work to deadlines and thrive in high pressure situations
• Ability to manage & prioritise your own workload
• A confident and professional telephone manner with the ability to manage difficult conversations
• A logical and structured thought process to facilitate sound decision making and justification
• Computer literacy and proficiency in the use of Microsoft Office tools
• Ability to maintain high levels of confidentiality and data security standards

What we offer:

At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary. Our benefits include:

• Bonus scheme
• Company Shares Option Plan
• Contributary pension scheme
• Life insurance (4 x basic salary)
• Holiday Entitlement (33 days inclusive of bank holidays)
• Study Support and opportunity for progression and development
• Confidential 24/7 365 employee assistance helpline 
• Agile and collaborative office environment with free parking, fruit, biscuits and drinks
• regular social events, charity events and volunteering opportunities
• Simply Health Cash Plan

If this sounds like the role for you, we’d love to hear from you. Please send over a copy of your CV to recruitment@tote.co.uk Any questions or for further information on the role please also contact recruitment@tote.co.uk and a member of the recruitment team will be in touch.