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Creative Services Manager

Employer
Weatherbys
Location
NN8 4BX, Wellingborough
Salary
Competitive (DOE)
Closing date
27 May 2022

Creative Services Manager

   Salary: Competitive (DOE)

Weatherbys has been a family run business since 1770 carrying forward the reputation of being an exciting place to work and grow.  We appreciate and value all our employees and strive to ensure everyone is provided with the opportunity to develop and play an active role in achieving the organisation’s aims and vision.

An exciting opportunity has arisen to lead and oversee the daily operation and workload of the Artwork Creative Team, who are responsible for undertaking both physical and digital production of Weatherbys publications, and producing artwork and publications for high-profile third-party contracts.

Ensuring that all work is completed within the specified timescales and to a high standard of accuracy and exceptional customer service. This role will be responsible for organising, control and monitoring the flow of publications and artwork through the team. Checking schedules, confirm product specifications, oversee the work of staff in the team, monitor the quality of the product and ensure deadlines are met.

Key Accountabilities:

  • To plan and schedule each element of the production process for the Team to ensure timely and accurate completion of all tasks.
  • To oversee the implementation of the publication schedules, ensuring all elements remain on course to meet agreed deadlines and that all work undertaken is produced according to the specific requirements and as thoroughly and as accurate as possible.
  • Continuous monitoring with weekly & monthly reporting via KPI’s to ensure deadlines and SLAs are being consistently met.
  •  Ensuring appropriate solutions are implemented and communicated where needed if KPI’s fall under expected levels.
  • To ensure the team display an appropriate level of competence in all aspects of publication and artwork compilation and production. 
  • Lead contact for new and current third-party publications, maintaining excellent levels of customer service, ensuring that all requirements for each publication or artwork are completed to 100% customer satisfaction.
  • Ensure day to day workload is coordinated and planned efficiently and effectively via team briefings and rotas.
  • To be fully conversant in the use of and have an appropriate level of competence in all the applications required in the daily operation of the department.
  • Team management, escalating and communicating any issues to the leadership team as required. Maintain efficient and effective time management and planning processes.
  • Continuously assess and implement improvements to processes and procedures to enhance and streamline business activity and ensure correct pricing structures are applied.
  • To regularly assess and modify processes to ensure best practice is always achieved Identify opportunities for business development.
  • Provision of continual coaching and development of all team members.
  • Create an energised culture and environment to deliver success.
  • To liaise closely and provide support to the other members of the Commercial Operations Leadership team, where necessary to ensure continuity of service is maintained at all times.
  • Ensure adherence to Company Policies and guidelines around customer and financial data handling in compliance with GDPR and law.

Skill Requirements:

  • Fully conversant with Desktop Publishing applications for the creation of print and digital.
  • Strong organisational skills and ability to prioritise, multi-task and co-ordinate workloads and work under pressure to meet deadlines.
  • This role needs to be operational with strong problem-solving skills, inquisitive and able to see beyond what’s currently in place and to spot potential risks and flaws in process and procedures.
  • The role holder will have worked in a deadline driven environment.
  • Having the ability to continually learn, take on feedback, try new things, adapt, grow, and change with the business.

Please note: This role is located 5 days at Head Office in Wellingborough.

 

Closing Date: 27th May 2022

Interviews will take place week commencing the 30th May 2022

Weatherbys upholds the principles of equality and diversity and actively promotes opportunity for all employees, both current and prospective.

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