Sales Administrator

Who is ARC?

Arena Racing Company is a leading innovator in the Sport Industry, with 29 locations in England and Wales compromising of 16 Horse Racing Venues, 5 Greyhound Stadia, 3 Golf Courses, 3 Hotels and 1 Pub along with our recent expansion to Media. 

ARC is an exciting organisation to work for. We have a wide range of roles within the business from Permanent to Casual, Full time to Part time, Indoor or Outdoor roles, If you’re looking for a role where two days aren’t the same and a company to help you progress, ARC has a role for you.

Role Overview

We are looking to recruit a Sales Administrator to join our busy Sales Hub for the northern region, based at Doncaster Racecourse.  This role will deliver ticketing requirements for general admission, hospitality and annual membership customers for racedays across 8 Racecourses within Arena Racing Company. 

Key duties will include:

• To answer incoming calls and deal with enquiries
• To work within the Sales Hub promote and sell racecourse admissions throughout the region.
• To manage all raceday ticket and badge requirements; e-tickets, postal and in person collection
• Utilize the ticketing system to manage all customer details, ensuring accurate payments are made and GDPR policies are adhered to at all times
• To undertake regular communication activity with Annual Membership customers and ensure the administration and delivery of their requirements are met.
• To undertake outbound telephone sales activity as part as the Sales Hub

Person Specification

• Previous experience within an office environment
• Previous experience within a customer service environment
• Able to use Microsoft office (Word, Outlook)
• GCSE or equivalent in Math and English
• Ability to work on own initiative and an excellent communicator

Work Perks

Personal Development and Bonuses

• Rewards for your hard work with discretionary group annual bonus schemes
• Your opinion matters with our employee referral scheme
• We want to help you progress with internal development programmes
• Need extra support? Study assistance schemes are available for your role

Days Out & Leave 

• Want to experience a day on the other side? 2 Annual Members passes, giving access to over 500 racedays and hospitality & room rate discounts at ARC venues (Subject to availability)
• Because we value the work-life balance we offer an Annual leave entitlement starting at 22 days plus bank and public holidays- increasing on your work anniversaries up to 28 days! (Increasing on your work anniversary pro-rata to 23 days for 2 years’ service, 24 days for 3 years, 25 days for4 years, 26 days for 5 years, 27 days for 10 years, 28 days for 15 years)

Because your health & wellbeing comes first

• Company life assurance scheme
• Employee Assistance Programme with Health Assured
• Eye tests and subsidy for glasses available to display screen users
• Cycle to work scheme

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.  We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.