Hospitality Manager

Who is ARC?

Arena Racing Company is a leading innovator in the Sport Industry, with 29 locations in England and Wales compromising of 16 Horse Racing Venues, 5 Greyhound Stadia, 3 Golf Courses, 3 Hotels and 1 Pub along with our recent expansion to Media. 

ARC is an exciting organisation to work for. We have a wide range of roles within the business from Permanent to Casual, Full time to Part time, Indoor or Outdoor roles, If you’re looking for a role where two days aren’t the same and a company to help you progress, ARC has a role for you.

The Role

Arena Racing Company are looking to a Hospitality Manager to deliver hospitality and events at our Royal Windsor Racecourse.

This is an exciting opportunity to be part of a lively  catering team who place first class guest experiences at the heart of everything that they do.  Reporting directly to the Regional Head of Catering and Events the Hospitality Manager will play a key part in the delivery of events that range from sell out music live concerts and nationally renowned horseracing events to weddings, conferences and everything in between.

PLEASE NOTE- This role is temporary for 6 months, travel to other venues including Lingfield Park Resort and others may be required.

Key Duties

Some of the key duties of the Hospitality Manager role will include

• Work closely with the head chef to design and deliver exceptional experiences for a range of events
• Liaise with the regional sales team and on site delivery team to ensure effective communication with regards to event set up and delivery
• Promote a safety first culture within our venues and take personal responsibility for food hygiene and HACCP procedures
• Personally manage the set up, delivery and close down of functions and events
• Drive consistency of team members and through retention and engagement.
• Work with the staffing team to ensure suitable distribution of labour skills.

Person Specification

It is desirable for the successful candidate to have-

• Experience of leading and managing a small team of people.
• Minimum 2 years catering experience.

Work Perks

Personal Development and Bonuses

• Rewards for your hard work with discretionary group annual bonus schemes
• Your opinion matters with our employee referral scheme
• We want to help you progress with internal development programmes
• Need extra support? Study assistance schemes are available for your role

Days Out & Leave 

• Want to experience a day on the other side? 2 Annual Members passes, giving access to over 500 racedays and hospitality & room rate discounts at ARC venues (Subject to availability)
• Because we value the work-life balance we offer an Annual leave entitlement starting at 22 days plus bank and public holidays- increasing on your work anniversaries up to 28 days! (Increasing on your work anniversary pro-rata to 23 days for 2 years’ service, 24 days for 3 years, 25 days for4 years, 26 days for 5 years, 27 days for 10 years, 28 days for 15 years)

Because your health & wellbeing comes first

• Company life assurance scheme
• Employee Assistance Programme with Health Assured
• Eye tests and subsidy for glasses available to display screen users
• Cycle to work scheme

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.  We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.