Property Office Helpdesk Administrator (FTC – Maternity Cover)

Company Description

Godolphin is the world’s largest thoroughbred operation, comprising breeding and racing interests spanning seven countries, across four different continents. Founded in Dubai in 1992, the operation has been built on a foundation of innovation and uninhibited achievement that has led to a legacy of success for horses in Godolphin’s famous blue silks. Its global headquarters is in Newmarket, which is the epicentre of the UK’s thoroughbred industry.

Job Description

Godolphin Management Company Ltd is currently recruiting a Property Office Helpdesk Administrator on a 12-14 month fixed-term basis (Maternity cover) based at our Head Office in Newmarket.  This role reports to the Compliance & Contracts Manager, and the successful candidate will work within a small team responsible for assisting with aspects of helpdesk issues across Godolphin’s UK property portfolio of Equine facilities, commercial office buildings, several HMOs and over 300 residential properties.     

Key Tasks

• First point of contact for stakeholders, responding to queries either face-to-face, via email or phone
• Process reactive orders, allocating to the appropriate in-house tradesman or external contractor
• Identify and escalate situations requiring urgent attention, securing manager authorisation
• Monitor workflows and progress of response works to ensure timely attention; update the facility management software system (QUBE) and processes or escalates as required
• Liaise between internal departments, contractors, and occupants for access to properties and facilities (issue keys, confirm attendance, any follow up actions required)
• Provide admin support to Maintenance Manager in support of current and future works planned, attending and record minutes of progress meetings, follow up action items as required

Skills, Knowledge and Qualifications

• Previous experience of facilities management (desirable)
• Good knowledge of Microsoft Office is essential
• Excellent verbal and written communication skills and able to effectively build rapport with stakeholders
• Exemplary organisation skills and the ability to prioritise
• Diligence and accuracy of records and understanding of GDPR

Additional Information

We offer a very competitive salary and benefits package and a first-class working environment, with excellent opportunities to learn and develop new skills.

To apply please click “I’m Interested” or send your CV and a covering letter to:

Human Resources, Godolphin Management Company Limited, The Main Office, Dalham Hall, Duchess Drive, Newmarket, Suffolk, CB8 9HE

The closing date for applications is Tuesday 18^th October 2022.

Godolphin aims to create a diverse and inclusive working environment in which everyone feels valued, that their contribution matters and they are able to perform to their full potential. We therefore encourage applications from candidates of all backgrounds and circumstances, and we will be happy to discuss any adjustments you may require to make our workplace one you can thrive in.