Assistant Venue Manager

We are looking for a passionate and knowledgeable Deputy Venue Manager this would be an ideal role for a catering & hospitality professional looking to take the next step in their career. 

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Who is Doncaster Racecourse?

Home to the world’s oldest classic horse race, the St. Leger, Doncaster Racecourse is a unique multipurpose venue welcoming over 500,000 guests to over 35 fixtures each year and a full events calendar hosting events such as Weddings, Conferences, Boxing, Summer Crafting, Classic Car Show, Antiques Fayres and lots more. 

If that’s not enough, we also have on-site The Hilton Garden Inn boasting 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. This is a popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business. Part of a multinational hotel chain of over 500 hotels with a reputation that proceeds it, the Hilton Garden Inn Hotel ticks all the boxes. 

About the role:

To develop, lead and manage a team to support and deliver a multi-million pound hospitality, retail and events operations across the venue. Collaborating with other departments and stakeholders, ensure events are planned and executed within budget. To excel in all areas of operational excellence, financial performance and guest satisfaction to achieve company and client objectives within all company policies, procedures and guidelines. 

Responsibilities for the successful Assistant Venue Manager include (but not limited to):

• Support the venue manager in the planning, delivery and execution of all operations
• To assist in actively promoting sales growth, profitability and guest service, through innovation, analysis and quality service
• Act as the duty manager to the venue during events
• Ensure day to day & event operations are delivered to within budget
• To promote a positive health & safety culture
• Stock management of a £250k portfolio, including ordering, reporting and monitoring
• Coach, mentor and develop management & supervisory team
• Oversee all areas of your responsibility, making sure all SOP’s and policies are followed
• Collaboratively work and partner with numerous ARC departments & venues
• Actively be involved in recruitment, appraisal and disciplinary processes
• Any other duties as assigned by the venue manager and the executive director

The person we are looking for as an Assistant Venue Manager has….

• Experience of leading and managing a team of people
• Previous stadia and large scale catering experience
• Managing a large stock profile
• Dynamic
• Can switch between a proactive and reactive approach
• Guest focused mentality
• A confident communicator at all levels
• Strong organisational & planning skills
• Sound knowledge of budgets, margins & reporting

Work Perks of being an Assistant Venue Manager with us at ARC…

• 2 Annual Members passes, giving access to over 1500 racedays 
• Hotel Discounts and Complimentary Golf 
• Annual leave starting at 22 days increasing up to 28 throughout your length of service
• Pension & Group life assurance schemes
• Healthshield – including 24hr GP & EAP

…and so much more!

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.  We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.