Software Support Assistant

Job title: Software Support Assistant

Based at: Epsom Downs Racecourse

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a Software Support Assistant to join our Business Services Team at Epsom Downs Racecourse. The role will see the individual primarily responsible for the helpdesk service, supporting all internal customers reporting issues and responding to inquiries through email, phone, and the service portal. we are looking for individuals that possess excellent communication skills, have a keen eye for detail, are customer service focused and have experience of software platforms and their administration.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival and The Derby. Millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Software Support Assistant will

• Work efficiently to ensure all requests for support and setup are logged in the helpdesk platform in a diligent and professional manner and are resolved in priority order.

• Log and prioritise inbound requests, diagnosing issues and escalating appropriately.

• Respond toinbound requests for help, advice and support relating to the event management system. This may include managing users, setting up of resource and price list items, reporting queries, finance queries, error messages and data extracts.

• Work to ensure all hospitality and relevant C&E packages are set up correctly for integration between the ticketing and event management system.

• Resolve any issues and queries relating to order integration.

• Grow knowledge of The Jockey Club Racecourses through site visits delivering user training & mentoring sessions and provide event support.

About you

• An excellent communicator able to interact with a wide range of stakeholders.

• Passionate about delivering a first-class customer experience.

• Experienced in using software platforms or in an administration role.

• Hyper organised with excellent attention to detail.

• Logical approach to problem solving with ability to prioritise.

• A keen and enthusiastic approach to work

What we offer in return

• All colleagues can go along to any of our race day or music events free of charge - along with 3 friends or family with our TeamPass Ticket scheme.

• An award-winning pension scheme provider with a generous employer contribution

• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.

• 25 days annual leave

• Access to a suite of Learning & Development training resources from renowned providers

• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 19 th June but we reserve the right to bring this forward if we have a high volume of applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.