Duty Manager

Newbury Racecourse is seeking a Duty Manager to join our friendly team to support in the operation and day to day management of The Lodge, to help the business achieve or exceed agreed financial targets and customer satisfaction.

The Lodge is a 36 room hotel set in the award-winning sporting venue of Newbury Racecourse. It offers outstanding accommodation to stable staff on and around race-days, and to the public for the remainder of the year.

The responsibilities of this role will include:

• Greeting guests on arrival and providing exceptional service throughout their stay
• Ensuring the property and surrounding areas are prepared for the arrival of guests
• Ensuring bedrooms are inspected on a daily basis and kept up to standards (with assistance from the outsourced housekeeping team)
• Assisting with food service and operating the on-site bar as and when required
• Ensuring that all agreed quality standards are adhered to
• Ensuring stock within the business is managed to the agreed levels
• Taking responsibility for compliance with all health and safety, food hygiene and fire safety regulations, including arranging staff training

The successful candidate will:

• Be self-motivated and able to use their initiative
• Possess excellent communication skills and work well within a team
• Exercise sound judgement and be happy to work unsupervised
• Possess excellent IT and organisational skills
• Be an ambassador for The Lodge and Newbury Racecourse

Previous work experience in a similar role within the hospitality, catering or sporting industries would be advantageous, but not essential as training will be provided. This role is likely to involve hours of work during evenings, weekends and overnight on a rota basis.

In return, we can offer competitive pay and an attractive benefits scheme including:

• Free ‘dual’ annual membership to the Racecourse, plus discounted tickets
• Discounted Health Club membership
• Reduced rate childcare at the Rocking Horse Nursery on-site
• Contributory pension scheme matched up to 5%
• Private healthcare scheme
• Life assurance scheme
• Excellent opportunities for training and career growth

To apply please email your CV and covering letter including remuneration details to Holly Robinson at The Lodge – Newbury Racecourse

All direct and third party responses will be forwarded to Conundrum