Sales Service Executive

Job title: Sales Service Executive

Based at: Cheltenham Racecourse

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a Sales Service Executive to join our Cheltenham Racecourse to provide exceptional service on every interaction.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Sales Service Executive will

• Own the Event Process: Manage all hospitality administration, from table plans to dietary needs, ensuring smooth coordination between catering and operations teams.

• Customer Champion: Be the main point of contact for clients, ensuring they have everything they need for an amazing race day, including any special requests like flowers or AV equipment.

• Smooth Race Day Execution: Collaborate with the catering and ops teams on race day, ensuring everything runs like clockwork and clients are thrilled with their experience.

• Handle Logistics: Distribute event tickets and information once payments are received. Book tipsters, AV equipment, and anything else needed for a seamless event.

• Financial Follow-Up: Work closely with finance to ensure all clients have paid before the event and handle post-event invoicing.

• Process Improvement: Suggest new ways to streamline admin tasks and enhance the customer experience.

About you

• Proven experience in customer service or client relationship roles, with a passion for delivering outstanding service.

• Exceptional communicator, driven to provide first-class customer experiences.

• Team player, who thrives in a positive, collaborative environment.

• Ultra-organized, with the ability to juggle priorities and stay on top of tasks.

• Calm under pressure, maintaining focus and composure in fast-paced, high-pressure situations.

What we offer in return

• All colleagues can go along to any of our race day or music events free of charge - along with 3 friends or family with our TeamPass Ticket scheme.

• An award-winning pension scheme provider with a generous employer contribution

• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.

• 25 days annual leave

• Access to a suite of Learning & Development training resources from renowned providers

• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 23 rd September but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.