Marketing & Customer Experience Executive

Job title: Marketing & Customer Experience Executive

Based at: Aintree/Haydock Park Racecourses

Contract type: Permanent

Hours: 37.5 hours per week (Monday - Friday)

About the role

The Marketing & Customer Experience Executive will help deliver exceptional customer experiences by planning marketing campaigns for major events, including the Randox Grand National at Aintree Racecourse, Group One Race Days at Haydock Park, and live music events.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National at Aintree Racecourse, The Cheltenham Festival and The Epsom Derby. Millions of people every year enjoy the special experiences we offer through racing, music, food, and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Marketing & Customer Experience Executive will

•Optimise Raceday experiences, including general admission and hospitality, across all physical touchpoints to boost customer satisfaction and encourage rebooking.

•Develop and adapt event theming and manage key aspects of customer engagement, including Raceday entertainment and collaborating with suppliers.

•Produce engaging, creative content across multiple formats, including text, images, and video.

•Collaborate with internal creative teams and external suppliers to deliver effective creative that delivers marketing and commercial goals.

•Support the Campaign Marketing Manager in any other aspects of general marketing where the marketing plan requires.

About you

•Have a solid understanding of all key areas of the marketing mix, including proposition development, media planning and digital marketing execution.

•Experience in planning, executing, and reviewing marketing campaigns.

•A high attention to detail and the ability to manage multiple deadlines.

•Well-versed in creating video content and copywriting.

•Keep up to date with current marketing techniques and industry news.

What we offer in return

•All colleagues can go along to any of our racedays or music events free of charge - along with 3 friends or family with our TeamPass Ticket scheme.

•An award-winning pension scheme provider with a generous employer contribution

•A healthcare cash back plan enabling you to claim money back on health & wellbeing services.

•25 days annual leave

•Access to a suite of Learning & Development training resources from renowned providers

•A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 4th December but we reserve the right to bring this forward if we have a high volume of applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.